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Your privacy is a matter of importance to Charly Therapy. Therefore, we have a policy that establishes how your personal data is treated and protected.

 

You can send us your comments or suggestions by email at info@charlytherapy.com

Who is responsible for the treatment of your personal data??

 

The company Vistachic SL, is responsible for the treatment of personal data that you provide us and is responsible for the aforementioned personal data in accordance with the applicable regulations on data protection.

 

Vistachic SL is a registered company, under number B66575275, and with fiscal address at C / Joan Blanques 61, bajo 3A, 08024 Barcelona (Spain). We run https://www.charlytherapy.com/ (the "Web"), so we are responsible for the treatment of information provided and obtained through the Web, which will be included in our personal data files. The fields with an asterisk (*) are mandatory for the provision of the service through the Web.

 

Data collection

 

We can collect information of different types at the time of placing your order.

 

We collect and process information in order to be able to offer our services correctly.

 

We can collect information of different kinds when we detect that you wish to place an order on the Web. We can ask for information such as the form of treatment, name, email address, address, delivery address (if different), telephone number, payment details, payment card information or bank account and address IP.

 

In order to process the order and offer you the best service, we need the above information.

 

We can also use this information to identify our customers, in order to improve our service and business. We can send you personalized marketing communications by email, send you certain information that we believe may be of interest to you.

 

It is likely that we can provide certain personal information to third parties (such as the courier company that will know your address).

 

The banking information must be faithful and not misleading.

 

Information about your orders will be stored and you will always have access to it in your user account.

 

We are not responsible for the misuse of passwords.

 

We will not share our personal information with third parties located outside the European Economic Community.

 

Cookies

 

For access to the Web, they require the activation of said cookies. Cookies are small text files that allow the identification of your computer as a single user on our server every time you visit certain web pages.

 

Cookies allow you to recognize your IP that is faster access to the web (remembering your identity just enter). We assure you that our use of cookies does not contain viruses or personal or private information.

 

Use of personal data

 

While you are using the services of Charly Therapy we will treat and store your personal data in order to prepare your orders and send them to your place, improve your user experience on our website, resolve any type of incident as quickly as possible, recommend products that you have forgotten in your basket, inform you of offers so that you save the most in your purchases and to detect, investigate and mitigate possible cases of fraud in the use of our platform. In short to be able to offer you the best service that an online store can offer.

 

Regarding your purchases at Charly Therapy, we analyze your purchased products and create micro profiles to offer you recommendations and tailored offers, for example: if you frequently buy oversized sunglasses, the system will identify you as a client with a predilection for the products of the Oversized sunglasses category. This type of data is only used in Charly Therapy and is not communicated to anyone else.

 

Your data, can also be used to make contests in which our customers can be awarded with items from the store.

 

Once you request the deletion of data from Charly Therapy (see below) your personal data will be decoupled from you; That means that no one can identify you with the data that remains in our systems. That dissociated information that we will keep, will be used for statistical and / or commercial purposes by Charly Therapy.

 

Security

 

In any case, the client is responsible for the protection of his password.

 

We implement all the measures that are within our reach to guarantee the security and privacy of your information. We store your data in a secure server. Regarding the information on the card, we use encryption procedures with SSL (Secure Socket Layer) protocols, one of the most advanced and effective data protection systems currently available.

 

Only the Bank and PayPal have access to the banking data linked to these means of payment, so that Charly Therapy does not know or record data during the payment transaction or at any other time.

 

Charly Therapy guarantees the confidentiality of your Personal Data and that these will not be disclosed to third parties without your knowledge. However, Charly Therapy will disclose to the competent public authorities the Personal Data and any other information that is in its possession or accessible through its systems and is required in accordance with the applicable legal and regulatory provisions.

 

What are your rights?

 

The use of the web and the submission of the data implies your consent to the use of the data established in this privacy policy.

 

Your rights

 

Right of access:

 

You have the right to request your personal data that we have available, contact us through info@charlytherapy.com and we will provide it to you.

 

Portability right:

 

Whenever Charly Therapy processes your personal data through automated means based on your consent or agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format transferred to your name or to a third party. It will only include the personal information that you have given us.

 

Right of rectification:

 

You have the right to request the rectification of your personal data if they are inaccurate, including the right to complete incomplete data. If you have a Charly Therapy account or a subscription to the Charly Therapy newsletter, you can edit your personal information on that account and on the subscription pages.

 

Right of suppression:

 

You have the right to obtain without undue delay the deletion of any personal data of yours treated by Charly Therapy at any time, except in the following situations:

 

  • You have a pending issue with Customer Service.
  • You have a pending order that has not yet been sent or whose shipment has not been completed.
  • You have an outstanding debt with Charly Therapy, regardless of the payment method.
  • It is suspected or confirmed that you have misused our services in the last four years. 
  • Your debt has been transferred to a third party in the last three years, or in the last year in the case of deceased customers.
  • Your credit request has been denied in the last three months.
  • You have made a purchase so we will keep your personal information in relation to the transaction by accounting regulations.

 

Right to limitation in the treatment:

 

You have the right to request that Charly Therapy limit the processing of your personal data in the following circumstances:

  •         If you object to the treatment of your data based on the legitimate interest of Charly Therapy, Charly Therapy should limit any treatment of such data pending the verification of legitimate interest.
  •           If you claim that your personal information is incorrect, Charly Therapy must limit any treatment of such data until the accuracy of the information is verified.
  •           If the treatment is illegal, you can oppose the deletion of personal data and, instead, request limitation of its use.
  •           if Charly Therapy no longer needs personal information, but you need it for the formulation, the exercise or the defense of claims.

 

Right to file a claim with a control authority:  

If you believe that Charly Therapy treats your information in an incorrect way, you can contact us (info@charlytherapy.com). You also have the right to file a complaint with the competent data protection authority.